Why use Hello Customer?

Putting customer feedback at the centre of your organization brings a lot of benefits. With a customer feedback management platform you drive action in multiple areas.

Depth of analysis

Accurate AI analysis so you can take action with confidence.

Time to value

Lightweight and easy technical implementation so you can collect feedback from the get-go, without compromising on quality.

Designed for business impact

Our platform is built to give you those insights to create value, and to close the gap between customer needs and business goals.

Real-time

Get business insights in seconds to keep up with the ever-evolving expectations of your customers.

That's how we handle it.

Build an omnichannel feedback strategy

Capture feedback effortlessly across multiple channels of the customer journey. Maintain a strategic birds-eye-view and discover where you're inconsistent in your customer experience.

Capture feedback with our website touchpoints for all your online services and sales, QR-code feedback for physical locations, and e-mail surveys that span the entire journey.

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Anticipate emerging trends

Track topic sentiments and anticipate changing needs and expectations from your customers.

Intervene before negative experiences escalate and track the impact of your actions in the sentiment heatmap..

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Localize the root cause

Large enterprises cover multiple regions, customer segments, and services. To effectively tackle negative experiences, you need to know what segments are affected.

Link operational and metadata (stores, customer segments, agent names) to every respondent and use our metadata filters to localize the issue in your products, processes, or team performance.

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Distribute feedback
internally

We have a two-fold approach to dispatching feedback across your organization:

1. Front-line teams receive weekly or monthly reports that focus on the general performance of their store or branch

2. Back-office teams (like the product team) receive regular digests that include feedback mentioning their area of expertise

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What our customers have to say.

Go to customer case

The Hello Customer platform shows us in real-time which issues are considered important by our customers.

Gert Vanuytsel

Baloise Insurance

With a classic market research survey, we collect about 100 replies. With Hello Customer we receive thousands of responses.

Anne Laure Janssens

Marketing Strategy Manager Binck Bank

After only one month of collecting open feedback, we discovered quick wins that were translated into projects with a positive effect on CX.

Matthieu Bonelli

Marketing Strategy Manager Binck Bank

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